South Jersey Careers South Jersey Careers

Subscribe Now! | Classifieds | Careers | Cars | Apartments | Real Estate | Communities | CourierPostOnline

CareerBuilder home
Find a Job
Advanced Search
My CareerBuilder
Post a Resume
Need Help?

Career Resources
Salary Expert
Tools & Advice Work & Life


Local Resources
At Work
Job Profiles

For Employers
Employer Login
Post a Job
Products & Services
Contact us
On being young and in charge

There is something distinctly unsettling about working for someone so much younger than you that you could have been this person's baby sitter. And there's something a little uncomfortable about bossing someone around old enough to be your father.

This generational conflict is becoming more common in the workplace, as Generation-Xers move into the management ranks, and older workers have to answer to them. Sometimes this age difference is met with little resistance and more than a few jokes. But unfortunately, there are many cases where the generation gap becomes so wide that the workplace becomes unpleasant and perhaps even hostile.

"One of the major clash points seems to come when these generations try to give each other feedback," says Lynn Lancaster, a workplace consultant. "The younger generation wants to give feedback on the fly. The older generation wants to sit down and formally discuss the issues."

Lancaster, who has studied generation conflicts on the job, says the "differing expectations" between age groups can lead to real communication problems and possibly even affect productivity and efficiency.

"The real key is that people just need to spend more time getting to know one another," she says. "The older worker needs to realize that just because someone has funky hair and doesn't wear a traditional suit doesn't mean this person doesn't know anything. And younger bosses need to understand that older workers need to be given a chance to fly. They can't assume that because you've got gray hair you don't have capabilities."

Lancaster, co-author of When Generations Collide with David Stillman, says there are a number of ways older workers can learn to get along with younger supervisors, including:

  • Understanding that Gen-Xers may be intimidated by you. Sure, they have the title, but younger bosses may have little experience to back it up. Because there are simply fewer of them in the working ranks, many have climbed the corporate ladder a bit fast, meaning they can be insecure in some of their abilities. "Try to create opportunities for conversation," Lancaster says. "Ask them how you can help, and don't just assume you have all the answers. Just because you've been there, doesn't mean you've necessarily done that."

  • Avoiding judgmental language. "Well, when I was 35 years old," can come off sounding condescending. Think of when your parents talked to you as a teenager. Any sentence that started with "Back in my day" automatically plugged your ears.

  • Being energetic. OK, you're not a kid anymore, but you're not ready for the rocking chair, either. You've still got good ideas, and a younger boss may be just the person to accept them.

    Generation X is more likely to respond to an energetic, enthusiastic player.

    "If you're worried your company is moving toward a youth culture, don't get angry, get with it," Lancaster says.

    At the same time, she says there are ways a younger boss can learn to get along with older employees, including:

  • Letting them talk. There's nothing more valuable from an older employee than the history they can share. They can give you "insider" knowledge that may keep you from making a major blunder.

  • Proving you can learn. Older workers will come to trust you and believe in you if you're willing to prove you learn from mistakes. They know you will make errors. What they won't tolerate is arrogance that keeps you from moving forward.

  • Not worrying about being talked down to. If an older worker has a child your age, it's hard not to talk to you just as she would her son or daughter. Don't take it personally. Remember, you're still the boss.

    For more information on generational issues, try Lancaster's Web site at www.generations.com.

    Write Anita Bruzzese c/o: Business Editor, Gannett News Service, 7950 Jones Branch Drive, McLean, Va. 22107. For a reply, include a SASE.




  • Copyright 2003 Courier-Post. Use of this site signifies your agreement to the Terms of Service (updated December, 2002).
    For questions, comments, or problems
    contact us.

    The Courier-Post is a part of Gannett Co. Inc., parent company of USA Today.